Managed IT Services - BrightCloud Technologies
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Managed IT Services

Reduce the Cost and Increase the Performance of Your IT Infrastructure

Many SMEs have relatively small IT teams that need to juggle a lot of balls in order to keep things running smoothly. That’s why there are great strategic advantages in outsourcing some or all of your IT. Outsourcing adds a vast scope of expertise and efficiency to your organisation, and lets you get on with more important strategic projects.

Our comprehensive list of managed services are designed to be scalable and modular, so we can create a tailored package that is right for your business. Because we don’t sell off the shelf packages you only pay for what you actually need, providing great value for money.

So whether you want an expert to manage just one particular technology, or you want somebody to manage a whole service on your behalf, BrightCloud can help.

Our managed security service removes the burden of training, change control and administration from your IT department. Not only does it save you time but it also means your business is protected by next-generation security tools for an affordable monthly cost.

Our flexible security packages mean that you can opt for a service that includes all the equipment and licenses needed to deliver a complete solution, or just the management of your own technology.

Backup is essential, but the market can be confusing and too many SMEs make ill-informed decisions. This leaves vital data vulnerable to loss and the business at risk of failing to meet data protection and regulatory standards.

Our scalable backup service is priced for the SME market and removes the risk and burden of having to manage or even think about backup. All your data is held in our secure UK data centres and recovery is available to you around the clock, every day of the year. If you need data recovered we upload it via your network or express courier it on electronic media to your business.

Your ability to recover systems and data quickly after a disaster could be the difference between your business surviving or not. Our cost-effective Disaster Recovery as a Service (DRaaS) is designed to deliver peace of mind and protect your data and mission critical applications, whilst being highly cost-effective for the SME market.

We store a copy of your active servers, including all the data that they use, in one of our secure UK based cloud data centres. This copy can be synchronised to a point in time only a few hours ago.

If disaster strikes your systems are recovered into a private cloud infrastructure, which is reliable, available and secure. Unlike other providers there is no time limit on how long you remain in the hosted environment, leaving you to concentrate on getting your business back on track.

The reason our service is so cost-effective is that we only charge for the resources you need, when you need them, and for as long as you need them.

If you have a Wide Area Network (WAN), remote users, multiple offices, or use cloud based applications then your business can benefit from WAN optimisation. Our WAN optimisation service  improves application performance and delivers cost savings by reducing the bandwidth used by your data centre’s and cloud applications.

To do this we deploy industry leading technology across your WAN to pinpoint the bottlenecks and network issues which are causing poor performance. After providing you with a report showing the issues we then implement changes which improve your WAN performance by caching, shaping and accelerating the critical traffic.

Managed Print Services (MPS) can improve your business in more ways than you think. Although reducing cost is often the main driver, it can yield plenty of other benefits too. The first step is to book an MPS assessment so we can identify what benefits it will bring to your business.

We help you take control of your print, copy, scanning and fax costs by overseeing all hardware purchasing and finance, installation and training, paper and toner supplies and ongoing service needs.

Data Centre Availability

The availability difference between each tier might at first glance seem nominal, but in reality its very significant depending on the application.

Tier 1 – 99.671%

< 28.817 hours of downtime/year

Tier 2 – 99.741%

< 22.688 hours of downtime/year

Tier 3 – 99.982%

< 1.5768 hours of downtime/year

Tier 4 – 99.995%

< 0.438 hours of downtime/year

Customer Testimonials

“BrightCloud have proven to be exceptional hosts for the Trust’s system. BrightCloud are fully conversant with the software, which enables their support team to react very quickly to our service requests. In preparation for implementation, BrightCloud were able to setup the hosting environment for our servers very rapidly, enabling us to hit our project go-live dates. I have no hesitation in recommending BrightCloud as they are extremely efficient and a pleasure to work with.”


“Since we moved our server environment from our basement to one of BrightCloud’s data centres we have seen significant increases in performance, largely down to the simplicity we have now in our ability to change the way that we work.”

TESTIMONIAL

Thanks again for your hard work last night and throughout the duration of these issues, the Chromebook resolution has gone down very well today.

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