Careers - BrightCloud Technologies
Happy Users | Better Business

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Support 0370 770 4548


Looking to Progress a Career in IT?

As a growing business we have a constant need for great people to join our team. We work in the exciting world of virtualisation and cloud technologies and offer experience in a broad range of leading edge solutions. We really value our people and have a fun and energetic working environment, yet we are still professional and passionate about results.

Many of the ‘BrightCloud crew’ have been with us since day one and pretty much everybody in the business has been here much longer than the national average. This doesn’t just mean
BrightCloud is a great place to work, but it shows our commitment to our customers, our company and ourselves.

So if you have a passion for IT and love delivering first class customer service we would love to hear from you.

Happy IT Worker v2

Send us Your CV

Current Vacancies

Technical Support Engineer - 3rd Line

Daventry, Northamptonshire | Permanent, Full Time | Competitive Salary

Posted on 15th April 2019

Essential Skills

Solid knowledge of the following (in descending order of importance)

  • Citrix Gateway-ADC-Web App Firewall (Netscaler)
  • VMware vSphere 6.x
  • HP/Cisco Switching/Routing (including ability to troubleshoot  networking incidents)
  • Firewalls (Cisco PIX/ASA, Palo Alto, Juniper)
  • Citrix Virtual Apps and Desktops
  • Microsoft server solutions including:
    • Windows Server 2016/2012
    • Exchange 2016/2013/2010
    • SQL Server 2016/2014/2012
    • Office 365
  • Microsoft desktop solutions including Windows 7, 8 and 10 and the Office Suite

Required Certifications

One of the following industry certifications (in descending order of importance):

  • VCP6
  • CCNA
  • CCP-M

and ideally MCSE, but MCSA in Windows Server 2016/2012 a minimum.

Other beneficial skills/experience

  • 4 to 5 years’ experience working for a Managed Services Provider (MSP) at a similar level
  • A good grasp on best practices in IT and an understanding and respect for ITIL principles and change control
  • The ability to mentor/coach members of the larger Service Desk Team
  • Knowledge of configuring/troubleshooting the following:
    • Symantec PacketShaper
    • Citrix Endpoint Management
    • Linux and MySQL
    • Veeam and Asigra
    • Wireless solutions such as Meraki and Arista
    • Anti-virus solutions such as Symantec/Trend/Sophos
    • Mobile devices (in the context of troubleshooting Wi-Fi/business apps/etc.)

For a full job description or to apply for this role please contact

Please, no recruiters or firms offering subcontracting.

A Note for Agencies

We do not accept uninvited approaches from Recruitment Agencies. Where we do have a requirement to obtain third party support on a specific recruitment, we will proactively approach a preferred supplier based on our own market research.

We will not pay any agency fees associated with unsolicited third party applications. Should you choose to submit CVs speculatively we retain the right to pursue and hire that candidate without any obligation to third party terms and conditions, regardless of their inclusion in any email or supporting documents (including CVs).


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