Careers - BrightCloud Technologies
Happy Users | Better Business

Sales 0370 770 9722
Support 0370 770 4548


Looking to Progress a Career in IT?

As a growing business we have a constant need for great people to join our team. We work in the exciting world of virtualisation and cloud technologies and offer experience in a broad range of leading edge solutions. We really value our people and have a fun and energetic working environment, yet we are still professional and passionate about results.

Many of the ‘BrightCloud crew’ have been with us since day one and pretty much everybody in the business has been here much longer than the national average. This doesn’t just mean
BrightCloud is a great place to work, but it shows our commitment to our customers, our company and ourselves.

So if you have a passion for IT and love delivering first class customer service we would love to hear from you.

Happy IT Worker v2

Send us Your CV

Current Vacancies

Technical Support Engineer - 2nd Line

Daventry, Northamptonshire | Permanent, Full Time | Competitive Salary

Posted on 16th October 2018

Essential Skills

  • 4 to 5 years’ experience in the IT Industry
  • Have previously worked for a Managed Services Provider (MSP)
  • MSCA in Server 2016 or Server 2012
  • At least one of the following industry certifications
    • CCA-V
    • CCP-V
    • MCSE
    • VCP
    • CCNA
  • Solid knowledge of networking concepts and the ability to troubleshoot networking incidents
  • Solid knowledge of Microsoft solutions including:
    • Windows Server 2016/2012
    • Exchange 2016/2013/2010
    • Office 365
    • SQL Server 2016/2014/2012
  • Solid knowledge of Microsoft desktop solutions including Windows 7, 8 and 10 and the Office Suite
  • Server virtualisation knowledge – VMware (ideally) or Hyper-V
  • Application and desktop virtualisation knowledge in:
    • Terminal Server
    • Citrix XenApp/XenDesktop 7.x
    • WEM & PVS
  • Excellent customer handling skills
  • Pleasant telephone manner with excellent communication skills and telephone handling skills
  • Sound problem solving and diagnostic skills

Preferred Skills

  • A good grasp on best practices in IT and an understanding and respect for ITIL principles and change control
  • The ability to mentor/coach members of the larger Service Desk Team
  • Knowledge of Veeam and Asigra backup applications
  • Knowledge of configuring firewalls such as Cisco ASA, Palo Alto and Draytek
  • Knowledge of configuring HP Switches
  • Knowledge of configuring Wireless solutions such as Meraki and Mojo Networks
  • Knowledge of configuring/troubleshooting Linux
  • Knowledge of mobile devices (in the context of troubleshooting Wi-Fi/business apps/etc.)

For a full job description or to apply for this role please contact Suzanne Young.

Please, no recruiters or firms offering subcontracting.

A Note for Agencies

We do not accept uninvited approaches from Recruitment Agencies. Where we do have a requirement to obtain third party support on a specific recruitment, we will proactively approach a preferred supplier based on our own market research.

We will not pay any agency fees associated with unsolicited third party applications. Should you choose to submit CVs speculatively we retain the right to pursue and hire that candidate without any obligation to third party terms and conditions, regardless of their inclusion in any email or supporting documents (including CVs).


Absolutely brilliant on site, the consultant from BrightCloud is a star!



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