Daventry, Northamptonshire | Permanent, Full Time | Competitive Salary
Posted on 16th October 2018
Essential Skills
- 4 to 5 years’ experience in the IT Industry
- Have previously worked for a Managed Services Provider (MSP)
- MSCA in Server 2016 or Server 2012
- At least one of the following industry certifications
- CCA-V
- CCP-V
- MCSE
- VCP
- CCNA
- Solid knowledge of networking concepts and the ability to troubleshoot networking incidents
- Solid knowledge of Microsoft solutions including:
- Windows Server 2016/2012
- Exchange 2016/2013/2010
- Office 365
- SQL Server 2016/2014/2012
- Solid knowledge of Microsoft desktop solutions including Windows 7, 8 and 10 and the Office Suite
- Server virtualisation knowledge – VMware (ideally) or Hyper-V
- Application and desktop virtualisation knowledge in:
- Terminal Server
- Citrix XenApp/XenDesktop 7.x
- WEM & PVS
- Excellent customer handling skills
- Pleasant telephone manner with excellent communication skills and telephone handling skills
- Sound problem solving and diagnostic skills
Preferred Skills
- A good grasp on best practices in IT and an understanding and respect for ITIL principles and change control
- The ability to mentor/coach members of the larger Service Desk Team
- Knowledge of Veeam and Asigra backup applications
- Knowledge of configuring firewalls such as Cisco ASA, Palo Alto and Draytek
- Knowledge of configuring HP Switches
- Knowledge of configuring Wireless solutions such as Meraki and Mojo Networks
- Knowledge of configuring/troubleshooting Linux
- Knowledge of mobile devices (in the context of troubleshooting Wi-Fi/business apps/etc.)
For a full job description or to apply for this role please contact Suzanne Young.
Please, no recruiters or firms offering subcontracting.
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