As a support organisation its always difficult to know how good a job you are really doing. We’ve hit our service level targets and achieved 100% reliability of the BrightCloud for the last 5 years now. We conducted a recent survey with a customer that uses both flexible hosting and our support help desk and the results were great!
Great Feedback to Customer SurveyJuly 15th, 2010 by BrightCloud
It’s fantastic to get such good feedback from happy customers, it makes us all very proud of our services and our company.