The BYOD Effect
Despite myriad security concerns and manageability challenges, there are positive effects associated with the BYOD trend. Among the respondents whose companies allow personal mobile devices to access the corporate network, 46.2 percent said the policy has increased productivity among end users. A nearly similar number (47.2%) said it has increased end users’ ability to work from home.
“Team members are always able to receive and respond to emails, regardless of where they are,” one respondent summed up.
In some cases, having a BYOD policy has positively impacted employee relations. BYOD has “improved employee attraction and retention,” one respondent said. “We have seen a change in morale,” another noted. The policy has “increased job satisfaction for the employee and satisfaction with central corporate IT’s customer service,” another concluded.
Just 5.2% said allowing personal mobile devices to access the corporate network has decreased employee productivity, and 27.5% said they haven’t seen any change in behaviour.
On the security front, respondents were asked if a non-company-issued mobile device has been responsible for a security breach on the company network. Just 5.7% of respondents said yes, while 66.7% said no and 22.7 % said they’re unsure.
Among the respondents with anecdotes about BYOD-spawned security incidents, the most commonly cited culprits were personal laptops that introduced a virus on the company network.
On the support front, nearly two-thirds of survey respondents are in agreement on one particular BYOD issue: They need management help.
When asked if they have the necessary tools in place to manage non-company-issued mobile devices on the network, 65.3% said no, 27.5% said yes, and 7.3% said they’re not sure.
With the increased use of mobile devices, 44 percent of respondents said they’ve experienced an increase in helpdesk requests, 40.7% said they’ve experienced an increase in network traffic, and 15.9% said they’ve experienced an increase in security issues. Just over 14 percent said they’ve seen an increase in all three of those areas. At the other extreme, 28.3% said they’ve experienced none of those upticks.
One respondent noted “an increase in workload due to a more diverse hardware and software infrastructure,” and another said the management overhead is so significant “we needed to outsource mobile phone device management to keep up with demand.”
Respondents said they’re employing a wide range of vendor tools and security tactics in order to provide safe, productive mobile access to employees. Usage policies vary, and many are a work in progress as business priorities shift and access technologies mature. Determining security policies that can be reasonably enforced on personal mobile devices is tricky. In some cases, companies have found they need to rethink blanket bans on personal devices at work as the BYOD trend gains momentum.
BrightCloud can help you develop a BYOD programme, for more information download our free guide:
Windows 8 and BYOD